Privacy Policy
This policy explains what aly collects, why we use it, and the choices available to you.
Last updated
Information we collect
We collect account and profile information you provide, including your name, email address, bio content, links, uploaded files, and settings.
Seller business details and policies you publish are public. An optional phone number saved for private account support is not published as a seller contact number.
When visitors request a digital item or make a purchase where payments are available, we receive the contact and transaction details needed to deliver it. Payment card information is handled by Stripe and is not stored by aly.
We also collect limited device, log, usage, and analytics data so we can operate, secure, and improve the service.
How we use information
We use information to provide and personalize aly, publish pages, store and deliver files, authenticate accounts, process transactions, send service messages, prevent abuse, and support users.
Service providers
We use service providers including Stripe for payments, Convex for application data, Vercel for hosting, and Cloudflare for storage, security, analytics, and email delivery. They process information under their own terms and privacy commitments.
When you use AI generation or the studio agent, your prompts, notes, and selected files are sent through Vercel AI Gateway to the model providers needed to generate a reply, image, or video.
How we share information
We do not sell personal information. We share information only with service providers needed to operate aly, when you direct us to, to comply with law, or to protect users and the service.
When you request a creator's digital item, your email address is recorded for that creator. Eligible creators can export the email addresses collected through their products.
When you send a seller a support request, we share your verified reply email, message, and relevant request details with that seller so they can respond. If the seller replies directly by email, that conversation continues through your email providers; it is not automatically copied into a aly inbox.
Submitting a support request does not subscribe you to marketing. Sellers must use buyer information only for the disclosed transaction or support purpose, unless another use is permitted by law and any required consent has been obtained.
Retention and security
We keep information only as long as reasonably needed for the purposes above, legal obligations, dispute resolution, and abuse prevention. We use technical and organizational safeguards, but no online service can guarantee absolute security.
Order records may retain the seller information, policy version, and consent or request history associated with the purchase even if a seller later changes their page. Support requests may be retained to provide support, resolve delivery issues, and prevent abuse.
Your choices
You may update account information, remove content, or request access, correction, export, or deletion by contacting us. Some records may be retained when required for security, legal, tax, or payment obligations.
Children's privacy
aly is not intended for children under 13. We do not knowingly collect their personal information.
Changes and questions
We may update this policy as the service changes. We will post the new date here and provide additional notice when required. Use the contact link below for questions or privacy requests.